Terms of service

Terms of service

Online store regulations

§ 1

Preliminary provisions

The online store CandleSpiritCo, available at the Internet address www.candlespiritco.com, is run by Viktoryia Aliaksandrava (name and surname) running a business under the name Viktoryia Aliaksandrava, entered in the Central Register and Information on Economic Activity (CEIDG) kept by the minister responsible for the economy, NIP 7812056454, REGON 526312264.

These regulations are addressed to Consumers and define the rules and procedure for concluding a Distance Sales Agreement with the Consumer via the Store.

§ 2

Definitions

Consumer - a person concluding an agreement with the Seller within the Store, whose subject matter is not directly related to his business or professional activity.

Seller - a person running a business under the name Viktoryia Aliaksandrava, entered in the Central Register and Information on Economic Activity (CEIDG) kept by the minister responsible for the economy, NIP 7812056454, REGON 526312264.

Customer - any entity making purchases through the Store.

Entrepreneur - a person, a legal person and an organizational unit that is not a legal person, which is granted legal capacity by a separate law, carrying out economic activity on its own behalf, which uses the Store.

Store - an online store run by the Seller at the Internet address www.candlespiritco.com

Distance contract - a contract concluded with the Customer as part of an organized system for concluding distance contracts (within the Store), without the simultaneous physical presence of the parties, with the exclusive use of one or more means of distance communication up to and including the conclusion of the contract.

Regulations – these regulations of the Store.

Order - a declaration of the Customer's will submitted using the Order Form and aimed directly at concluding a Sales Agreement for the Product or Products with the Seller.

Account - customer account in the Store, it collects data provided by the Customer and information about the Orders placed by him in the Store.

Registration form - a form available in the Store, allowing you to create an Account.

Order form - an interactive form available in the Store that allows you to place an Order, in particular by adding Products to the Cart and specifying the terms of the Sales Agreement, including the method of delivery and payment.

Shopping cart - an element of the Store's software in which the Products selected by the Customer for purchase are visible, and it is also possible to determine and modify the Order data, in particular the number of products.

Product – a movable item/service available in the Store that is the subject of the Sales Agreement between the Customer and the Seller.

Sales Agreement – a contract for the sale of the Product concluded or concluded between the Customer and the Seller via the Online Store. The Sales Agreement also means - applying to the features of the Product - a contract for the provision of services and a contract for specific work.

§ 3

Contact With The Store

Seller's address: ul. Jaśminowa 14/3, 62-090 Rokietnica

Seller's e-mail address: contact@candlespiritco.com

Seller's phone number: +48663508358

The Customer may communicate with the Seller using the addresses and telephone numbers provided in this paragraph.

The Customer can communicate with the Seller by phone between 10.00 and 18.00

§ 4

Technical requirements

To use the Store, including browsing the Store's assortment and placing orders for Products, you need:

End device with Internet access and a web browser such as Internet Explorer, Google Chrome, Mozilla Firefox, Opera, Safari,

Active e-mail account (e-mail),

Enabled cookies,

Installed FlashPlayer.

§ 5

General information

The Seller, to the fullest extent permitted by law, is not responsible for disruptions, including interruptions in the operation of the Store caused by force majeure, unauthorized actions of third parties or incompatibility of the Online Store with the Customer's technical infrastructure.

Browsing the Store's assortment does not require creating an Account. Placing orders by the Customer for the Products in the Store's assortment is possible either after setting up an Account in accordance with the provisions of § 6 of the Regulations or by providing the necessary personal and address data enabling the Order to be completed without creating an Account.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage. 
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide in our stores is correct, current and complete and that you have all rights necessary to provide this information. 

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be set out in your order confirmation email. Unless otherwise expressly stated, posted prices do not include taxes, shipping, handling, customs or import charges. 
Prices posted in our online stores may be different from prices offered in physical stores or in online or other stores operated by third parties. We may offer, from time to time, promotions on the Services that may affect pricing and that are governed by terms and conditions separate from these Terms. If there is a conflict between the terms for a promotion and these Terms, the promotion terms will govern. 
You agree to provide current, complete and accurate purchase, payment and account information for all purchases made at our stores. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed. 
You represent and warrant that (i) the credit card information you provide is true, correct, and complete, (ii) you are duly authorized to use such credit card for the purchase, (iii) charges incurred by you will be honored by your credit card company, and (iv) you will pay charges incurred by you at the posted prices, including shipping and handling charges and all applicable taxes, if any. 

Our Services, including but not limited to all trademarks, brands, text, displays, images, graphics, product reviews, video, and audio, and the design, selection, and arrangement thereof, are owned by Viktoryia Aliaksandrava, their affiliates or licensors. 

We may, but have no obligation to, monitor, edit or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. 

§ 6

Creating an Account in the Store

To create an Account in the Store, you must fill out the Registration Form. It is necessary to provide the following data e-mail address, name and surname, address data, contact details

Creating an Account in the Store is free.

Login to the Account is done by entering the login and password established in the Registration Form.

The Customer has the option at any time, without giving a reason and without incurring any fees, to delete the Account by sending an appropriate request to the Seller, in particular via e-mail or in writing to the addresses specified in § 3.

§ 7

Rules for placing an Order

In order to place an Order, you must:

Log in to the Store (optional);

Select the Product that is the subject of the Order, and then click the "Add to cart" button (or equivalent);

Log in or use the option to place an Order without registration;

If you choose to place an Order without registration - fill in the Order Form by entering the details of the recipient of the Order and the address to which the Product is to be delivered, select the type of shipment (method of delivery of the Product), enter the data in the invoice, if they are different from the data of the recipient of the Order,

Click the "Order and pay" button/click the "Order and pay" button and confirm the order by clicking on the link sent in the e-mail,

Choose one of the available payment methods and, depending on the payment method, pay for the order within the specified period, subject to § 8 point 3.

We have made every effort to provide an accurate representation of our products and services in our online stores. However, please note that colors or product appearance may differ from how they may appear on your screen due to the type of device you use to access the store and your device settings and configuration. 
We do not warrant that the appearance or quality of any products or services purchased by you will meet your expectations or be the same as depicted or rendered in our online stores. 
All descriptions of products are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of any products that we offer to any person, geographic region or jurisdiction, on a case-by-case basis. 

§ 8

Offered delivery and payment methods

We are not liable for shipping and delivery delays. All delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our control. Once we transfer products to the carrier, title and risk of loss passes to you.
Detailed information on delivery methods and acceptable payment methods can be found on the Store's pages.

§ 9

Execution of the sales contract

The conclusion of the Sales Agreement between the Customer and the Seller takes place after the Customer has previously placed the Order using the Order Form in the Online Store in accordance with § 7 of the Regulations.

When you place an order, you are making an offer to purchase. CandleSpiritCo reserves the right to accept or decline your order for any reason at its discretion. Your order is not accepted until CandleSpiritCo confirms acceptance. We must receive and process your payment before your order is accepted. Please review your order carefully before submitting, as CandleSpiritCo may be unable to accommodate cancellation requests after an order is accepted. In the event that we do not accept, make a change to, or cancel an order, we will attempt to notify you by contacting the e‑mail, billing address, and/or phone number provided at the time the order was made. 
Your purchases are subject to return or exchange solely in accordance with our Refund Policy. 
You represent and warrant that your purchases are for your own personal or household use and not for commercial resale or export. 

§ 10

Right of withdrawal from the contract

The consumer may withdraw from the Sales Agreement within 14 days without giving any reason.

The period specified in paragraph 1 begins with the delivery of the Product to the Consumer or a person indicated by him other than the carrier.

In the case of a Contract, which covers many Products that are delivered separately, in batches or in parts, the time limit indicated in paragraph 1 is from the delivery of the last thing, batch or part.

In the case of an Agreement, which consists in the regular delivery of Products for a specified period of time (subscription), the period indicated in paragraph 1 runs from the assumption of possession of the first item.

The Consumer may withdraw from the Agreement by submitting a statement of withdrawal from the Agreement to the Seller. To meet the deadline for withdrawal from the Agreement, it is sufficient for the Consumer to send a statement before the deadline.

The statement may be sent by traditional mail, fax or electronically by sending a statement to the Seller's e-mail address or by submitting a statement on the Seller's website – the Seller's contact details are specified in § 3. The statement can also be submitted on the form, the model of which is Annex No. 1 to these Regulations and the annex to the Act of 30 May 2014 on consumer rights, but it is not mandatory.

§ 11

Complaint and warranty

The Sales Agreement covers new Products.

The Seller is obliged to provide the Customer with a defect-free item.

In the event of a defect in the goods purchased from the Seller, the Customer has the right to complain based on the provisions on the warranty in the Civil Code.

The complaint must be submitted in writing or electronically to the Seller's addresses provided in these Regulations.

The Seller will respond to the complaint request no later than within 14 days, and if they does not do so within this period, it is considered that they considered the Customer's request to be justified.

Goods sent back as part of the complaint procedure should be sent to the address specified in § 3 of these Regulations.

In the event that a warranty has been granted for the Product, information about it, as well as its content, will be included in the description of the Product in the Store.

§ 12

Out-of-court ways of dealing with complaints and pursuing claims

Detailed information on the possibility for the Consumer to use out-of-court methods of dealing with complaints and pursuing claims and the rules of access to these procedures are available at the headquarters and on the websites of district (municipal) consumer ombudsmen, social organizations whose statutory tasks include consumer protection, Provincial Inspectorates of Trade Inspection and at the following Internet addresses of the Office of Competition and Consumer Protection: http://www.uokik.gov.pl/spory_konsumenckie.php; http://www.uokik.gov.pl/sprawy_indywidualne.php and http://www.uokik.gov.pl/wazne_adresy.php.

The consumer has the following examples of opportunities to use out-of-court ways of dealing with complaints and pursuing claims:

The consumer is entitled to apply to the permanent amicable consumer court referred to in Article 37 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to resolve a dispute arising from the Agreement concluded with the Seller.

The consumer is entitled to apply to the provincial inspector of the Trade Inspection, in accordance with Article 36 of the Act of 15 December 2000 on Trade Inspection (Journal of Laws of 2014, item 148, as amended), with a request to initiate mediation proceedings regarding the amicable termination of the dispute between the Consumer and the Seller.

The consumer can receive free assistance in resolving a dispute between him and the Seller, also using the free assistance of the district (municipal) consumer ombudsman or a social organization whose statutory tasks include consumer protection (e.g. Federation of Consumers, Association of Polish Consumers).

§ 13

Personal data in the Online Store

The administrator of Customers' personal data collected via the Online Store is the Seller.

Customers' personal data collected by the administrator via the Online Store is collected for the purpose of implementing the Sales Agreement, and if the Customer agrees – also for marketing purposes.

The recipients of the personal data of the Online Store Customers may be:

In the case of a Customer who uses the method of delivery by post or courier in the Online Store, the Administrator shares the Customer's collected personal data with the selected carrier or intermediary carrying out the shipments on behalf of the Administrator.

In the case of a Customer who uses an electronic payment method or a payment card in the Online Store, the Administrator shares the Customer's collected personal data with a selected entity handling the above payments in the Online Store.

The customer has the right to access the content of his data and correct it.

Providing personal data is voluntary, although failure to provide the personal data indicated in the Regulations necessary to conclude the Sales Agreement results in the inability to conclude this contract.

The Services may contain materials and hyperlinks to websites provided or operated by third parties (including any embedded third party functionality). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third party sites, you do so at your own risk. 
We are not liable for any harm or damages related to your access of any third-party websites, or your purchase or use of any products, services, resources, or content on any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third-party. 

§ 14

Final provisions

The Seller reserves the right to make changes to the Regulations for important reasons, i.e. changes in law, changes in payment and delivery methods - to the extent that these changes affect the implementation of the provisions of these Regulations. The Seller will inform the Customer about any change at least 7 days in advance.

In matters not regulated in these Regulations, the generally applicable provisions of Polish law apply, in particular: the Civil Code; the Act on the provision of electronic services; the Consumer Rights Act, the Personal Data Protection Act.

The customer has the right to use out-of-court methods of handling complaints and pursuing claims. For this purpose, he can submit a complaint via the EU online platform ODR available at: http://ec.europa.eu/consumers/odr/.